assignment: write a letter of complaint to verizon, since they screwed you over today.
Dear Manager,
I am writing to express my intense frustration with your customer service policies.
I came to your store today to seek assistance for problems I’d been having with my phone (a Samsung A310 SCH-A310), which I’ve had since September 2004. Since then, I’ve already had to replace my phone three times, as, consistently, each time I’ve gotten a new one it’s lasted for a few months and then, inevitably, ceased to transmit sound to whomever I was speaking, rendering my phone virtually useless. Each time, the customer service representative checked for damage and concluded that the phone itself was simply defective. This past week, my phone again broke, for the fourth time, so I came in today to have it replaced. (The customer in line ahead of me had the same model as I do, and he claimed to be experiencing the exact same problems with his phone.)
I was deeply, deeply offended to be informed today that in order to make and receive calls – for which I’m paying a significant fee each month – I needed to spend an additional fifty dollars to have my phone replaced. Your sales assistant, Carmen, was gracious enough to discount the price; however, I was nonetheless incensed at having been given what is apparently a defective model four times already without any compensation from Verizon. Repeatedly having a faulty phone replaced is an inconvenience to me as a customer; having to pay for a new phone – to replaced the malfunctioning one I purchased under the obviously false assumption that it would allow me to make and receive the calls for which I am paying – is absolutely insulting.
Futhermore, as the Verizon phones I’ve been given have already proved exceptionally unsound four times, I am concerned that this phone, too, will break down after its short warranty and that I will thus be forced to pay yet another fee to replace a clearly inferior phone in order to even make and receive calls.
I am extremely disappointed by Verizon’s failure to accommodate a customer, and I am also disappointed that Verizon continues to distribute this particular model despite its clear inadequacy. Due to the apparent lack of concern for customers and lack of desire to provide fully functioning products, I do not plan to renew my contract with Verizon, and I will discourage my family, friends, coworkers and fellow students from patronizing Verizon themselves.
Thank you for your time.
Sincerely,
Kelly Gilbert
I am writing to express my intense frustration with your customer service policies.
I came to your store today to seek assistance for problems I’d been having with my phone (a Samsung A310 SCH-A310), which I’ve had since September 2004. Since then, I’ve already had to replace my phone three times, as, consistently, each time I’ve gotten a new one it’s lasted for a few months and then, inevitably, ceased to transmit sound to whomever I was speaking, rendering my phone virtually useless. Each time, the customer service representative checked for damage and concluded that the phone itself was simply defective. This past week, my phone again broke, for the fourth time, so I came in today to have it replaced. (The customer in line ahead of me had the same model as I do, and he claimed to be experiencing the exact same problems with his phone.)
I was deeply, deeply offended to be informed today that in order to make and receive calls – for which I’m paying a significant fee each month – I needed to spend an additional fifty dollars to have my phone replaced. Your sales assistant, Carmen, was gracious enough to discount the price; however, I was nonetheless incensed at having been given what is apparently a defective model four times already without any compensation from Verizon. Repeatedly having a faulty phone replaced is an inconvenience to me as a customer; having to pay for a new phone – to replaced the malfunctioning one I purchased under the obviously false assumption that it would allow me to make and receive the calls for which I am paying – is absolutely insulting.
Futhermore, as the Verizon phones I’ve been given have already proved exceptionally unsound four times, I am concerned that this phone, too, will break down after its short warranty and that I will thus be forced to pay yet another fee to replace a clearly inferior phone in order to even make and receive calls.
I am extremely disappointed by Verizon’s failure to accommodate a customer, and I am also disappointed that Verizon continues to distribute this particular model despite its clear inadequacy. Due to the apparent lack of concern for customers and lack of desire to provide fully functioning products, I do not plan to renew my contract with Verizon, and I will discourage my family, friends, coworkers and fellow students from patronizing Verizon themselves.
Thank you for your time.
Sincerely,
Kelly Gilbert
posted by Kelly at
11:45 PM
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